Accessible Tickets T&C – Holiday on Ice (EN)

TERMS AND CONDITIONS OF PURCHASE AND USE OF ACCESSIBLE TICKETS

Holiday on Ice – Cinema of Dreams

Unipol Dome, 15–17 January 2027

Preamble

These terms and conditions (the “Terms”) govern the purchase and use of admission tickets reserved for persons with disabilities who require assistance and for their companions (the “Accessible Tickets”) in relation to the show selected within the event “Holiday on Ice – Cinema of Dreams” (the “Event”), which will take place at the Unipol Dome on 15, 16 and 17 January 2027.

These Terms do not apply to admission tickets other than and/or in addition to the Accessible Tickets, and/or to events and/or shows other than and/or in addition to the shows of the Event, as specifically identified in Article 1 below.

The sale of the Accessible Tickets is managed by TicketOne S.p.A. (“TicketOne”) in the name and on behalf of Arena Milano Management S.r.l., the latter acting as organiser of the Event and operator of the Unipol Dome (the “Organiser”). The contract for the purchase of the Accessible Tickets is concluded directly between the purchaser and the Organiser.

For all matters not expressly derogated from or governed by these Terms, the General Terms and Conditions of Contract of TicketOne S.p.A. (the “TicketOne GTC”), available at www.ticketone.it, shall apply. In the event of conflict, these Terms shall prevail.

The purchase of Accessible Tickets implies full and unconditional acceptance of these Terms and of the TicketOne GTC.

Section I — Subject Matter

1. Dates and times of the Event shows:

• Saturday 16 January 2027 at 15:00

• Saturday 16 January 2027 at 20:45

• Sunday 17 January 2027 at 11:00

• Sunday 17 January 2027 at 17:00

2. Available packages

2.1 These Terms govern the specific conditions applicable to the purchase and use of Accessible Tickets in relation to the show selected within the Event. Accessible Tickets are reserved for persons with disabilities who require assistance (each, an “Eligible Person”) and for their companions (each, a “Companion”), and among these, in particular:

• persons with reduced or impaired mobility who use a wheelchair, and their companions; and

• persons with reduced mobility or another type of disability who do not use a wheelchair, and their companions.

2.2 Accessible Tickets are sold exclusively in indivisible packages, each made up as follows:

• for Eligible Persons with reduced or impaired mobility who use a wheelchair, and their Companions, a package is reserved consisting of 1 (one) admission ticket to the selected show for the Eligible Person, including a space without a seat specially equipped to accommodate a person in a wheelchair, and 1 (one) admission ticket to the selected show, including a reserved seat for the Companion (the “Type A Package”); and

• for Eligible Persons with reduced mobility or another type of disability who do not use a wheelchair, and their companions, a package is reserved consisting of 1 (one) admission ticket to the selected show for the Eligible Person, including a seat located in an area with facilitated accessibility, and 1 (one) admission ticket to the selected show, including a reserved seat for the Companion (the “Type B Package” and, together with the Type A Packages, the “Packages”).

2.3 Packages are available in limited numbers and are allocated in the chronological order in which purchase orders are completed, while availability lasts.

Adding a Package to the basket or starting the purchase procedure does not guarantee a booking. The purchase is deemed completed only upon completion of the transaction and receipt of the relevant order confirmation.

The number of Accessible Tickets available for each show is limited. Once the available Packages are sold out, sales for that category will close, with no obligation to make additional spaces available.

2.4 The admission ticket for the Eligible Person and the admission ticket for the relevant Companion cannot be purchased individually or separately. Consequently, it is not permitted to purchase only one of the admission tickets making up the Package, nor to purchase the tickets making up the Package at two separate times. Accessible Tickets may not be transferred individually or separately. Separate use of the Accessible Tickets included in each Package is deemed non-compliant use pursuant to Article 9 below.

2.5 The space reserved for the Eligible Person who uses a wheelchair is not equipped with a conventional seat; the purchaser acknowledges this at the time of purchase.

Section II — Requirements and Documentation

3. Requirements

3.1 The Type A Package is reserved for an Eligible Person who has reduced or impaired mobility and requires assistance and an accessible wheelchair space, and for their Companion.

3.2 The Type B Package is reserved for an Eligible Person who has reduced mobility or another type of disability and requires assistance and a seat located in an easily accessible position, and for their Companion.

3.3 In any case, the Companion must be a natural person who has reached 18 years of age by the date of the selected show.

3.4 The person purchasing a Package represents and warrants, under their sole responsibility, that:

• the Eligible Person has accessibility needs compatible with the characteristics of the selected Package type;

• the purchased Package will be used exclusively by the Eligible Person and their Companion;

• the Companion is of legal age or will have turned 18 by the date of the selected show; and

• all information provided is correct and truthful.

4. Submission of documentation proving the requirements are met

4.1 Within 72 (seventy-two) hours of confirmation of the Package purchase, the purchaser must send the following data and documents to accessibility@unipoldome.it:

• the purchaser’s first name and surname;

• the order reference number;

• the date and time of the selected show;

• the first name and surname of the Eligible Person and of their legal representative, where applicable;

• the first name and surname of the Companion;

• a certificate of the disability issued by the attending physician or another qualified healthcare professional; and

• a copy of the consent form for the processing of personal data, available at the end of this page, duly completed and signed by the Eligible Person or their legal representative;

• a copy of the declaration form acknowledging the privacy notice on the processing of personal data, available at the end of this page, duly completed and signed by the Companion.

4.2 The personal data submitted will be processed by the Organiser in compliance with Regulation (EU) 2016/679 (GDPR) and Legislative Decree No. 196/2003 (Italian Privacy Code), as subsequently amended and supplemented, solely for the purpose of verifying the requirements for the purchase and use of Accessible Tickets. The full privacy notice is available at www.unipoldome.it.

4.3 If the information and/or documents referred to in Article 4.2 above:

• are not sent within 72 (seventy-two) hours of the purchase confirmation;

• are incomplete, illegible and/or unverifiable;

• do not certify the Eligible Person’s disability;

• do not certify that the Companion is of legal age on the date of the selected show; and/or

• contain incorrect and/or untruthful information;

the purchase order may be cancelled with respect to the entire Package, entitling the purchaser to a full refund of the relevant purchase price (excluding service fees charged by TicketOne) credited back to the payment method used at the time of purchase, excluding any further claim for damages against the Organiser and/or TicketOne.

Any cancellation under the above will be notified to the person who placed the order using the contact details they provided at the time of purchase and/or the e-mail address they used to send the communication referred to in Article 4.2 above.

The Organiser reserves the right to request clarification and/or additional documentation before cancelling the purchase.

In any case, the provisions of Article 9 below remain unaffected.

Section III — Accessible Parking

5. Right to free parking

5.1 The purchase of a Package entitles the purchaser to request 1 (one) free parking space for the selected show within the Event. Free parking spaces reserved for purchasers of Accessible Tickets are available in limited numbers and are allocated in the chronological order in which the relevant written request is received in accordance with the provisions below, while availability lasts.

5.2 The parking request must be made in writing in the same e-mail referred to in Article 4.1 above, within the deadline set out therein of 72 (seventy-two) hours from the order confirmation. If no request is made in the manner and within the deadline set out above, the availability of free parking will not be guaranteed.

5.3 The parking space is reserved for the vehicle used to transport the Eligible Person.

Section IV — Location and Changes to Spaces

6. Location of accessible spaces

6.1 Spaces without seats reserved for Eligible Persons who use a wheelchair are located in areas specially equipped to accommodate people in wheelchairs.

6.2 Seats reserved for Eligible Persons who do not use a wheelchair are located in easily accessible areas, chosen to minimise movement and the number of steps along the route to be taken.

6.3 All areas referred to in Articles 6.1 and 6.2 above ensure easy access to toilets and good visibility of the stage.

6.4 The Organiser reserves the right to change the specific location of the assigned spaces for organisational, safety or force majeure reasons, while in any case guaranteeing an alternative of equal or equivalent accessibility and quality of enjoyment of the Event. The purchaser will be promptly notified in writing of any such change.

Section V — Prices and Purchase Methods

7. Prices

7.1 The price of the Package is shown on the purchase page at www.ticketone.it at the time of the transaction. The price of the Package includes the price of the admission ticket for the Eligible Person and the price of the admission ticket for the Companion, and corresponds to the price of a single Category 4 admission ticket.

7.2 If requested in accordance with Article 5 above, the price of the Package will also include free parking.

7.3 Booking fees and/or service fees and/or charges applied by TicketOne under the TicketOne GTC and/or by the Organiser may be added to the price of the Package. In that case, the relevant amounts will be clearly shown during the purchase procedure and in any case before final confirmation of the order.

8. Purchase methods

8.1 Accessible Tickets may be purchased exclusively through TicketOne’s sales channels (online at www.ticketone.it or at authorised points of sale), in accordance with the TicketOne GTC.

8.2 Pursuant to Article 59(1)(n) of Legislative Decree No. 206/2005 (Italian Consumer Code), the right of withdrawal does not apply to contracts for the supply of services related to leisure activities where the contract provides for a specific date or period of performance. The purchaser acknowledges the exclusion of the right of withdrawal at the time of purchase.

Section VI — Use of Tickets and Entry Checks

9. Non-compliant use of the Package

9.1 Access to the Event is permitted only through the joint use of the two tickets making up the Package.

9.2 The Organiser, including through the staff responsible for checks, reserves the right to refuse access to the Event, without any right to a refund, in the following cases:

• separate use of the tickets making up the Package;

• the Companion being under 18 on the date of the selected show;

• absence of genuine accessibility needs on the part of the Eligible Person, as established on the basis of the documentation submitted and/or the outcome of checks at the entrance; and/or

• failure to submit the documentation within the deadline set out in Article 4.1 above.

9.3 The Organiser represents and warrants that entry checks are carried out with full respect for the personal dignity of the Eligible Person and for the non-discrimination obligations laid down by applicable law.

Section VII — Liability

10. Limitation of liability

10.1 The Organiser takes all reasonable measures to ensure the accessibility of the spaces and the quality of the services offered to Eligible Persons, in compliance with the standards laid down by applicable law.

10.2 The Organiser is not liable for disruptions arising from causes not attributable to it, from the conduct of the purchaser or third parties, or from force majeure.

10.3 Without prejudice to mandatory consumer protection laws, the Organiser’s liability is in any case limited to refunding the price of the Package paid by the purchaser.

Section VIII — Final Provisions

11. Photos and videos

11.1 Spectators are prohibited from recording, photographing and/or filming the show, in whole or in part, with any audio or video equipment. The Organiser reserves the right to carry out any type of check during the show and to take action against offenders to protect its own rights and the rights of the artists taking part in the show to the fullest extent.

12. Governing law and jurisdiction

12.1 These Terms are governed by Italian law.

12.2 Any dispute relating to the interpretation, performance or termination of these Terms shall fall under the jurisdiction of the court of the consumer’s place of residence or domicile, pursuant to Article 66-bis of Legislative Decree No. 206/2005, where applicable.

12.3 A purchaser who qualifies as a consumer within the meaning of Article 3(1)(a) of Legislative Decree No. 206/2005 may also use the alternative dispute resolution procedures (ADR/ODR) provided for by applicable law.

13. Changes to these Terms

13.1 The Organiser reserves the right to amend these Terms at any time, with effect only for purchases made after publication of the updated version. Amendments do not affect rights acquired by purchasers before their entry into force.

14. Severability

16.1 The invalidity or ineffectiveness of any individual provision of these Terms shall not render the entire text invalid, and the remaining provisions shall remain in force. The invalid or ineffective provision shall be replaced by the applicable provision of law.

15. Referral

15.1 For all matters not expressly governed by these Terms, the TicketOne GTC available at www.ticketone.it and the Unipol Dome entry and conduct rules available at www.unipoldome.it shall apply.

15.2 In the event of any discrepancy between the provisions of these Terms and the provisions of the TicketOne GTC and/or the Unipol Dome entry and conduct rules, these Terms shall prevail.

Version dated 14 October 2026