Unipol Dome is located in the south-eastern area of Milan, near Rogoredo, where dedicated shuttle buses will be available on the day of the event to take guests directly to the venue.

The venue is easily accessible by metro, train, bus, tram, bicycle, or car.

Milan Linate Airport is only a 10-minute drive away, while buses from Milan Malpensa Airport and Bergamo Orio al Serio Airport arrive at Milano Centrale railway station, from where you can take the M3 (Yellow Metro Line) to Rogoredo FS.

Unipol Dome is easily accessible by metro, suburban rail, bus, tram and car. Please read more information here.

If you have lost an item at an event, please contact us: lostproperty@arenamilano.it.

Items will be kept in lost property for one month. If after this time the property is not collected it will be recycled, sent to a charity shop or destroyed if it contains sensitive data.

Unipol Dome prohibits the entry of the following electronic devices and accessories and may extend these restrictions depending on the nature of the event:

• Professional cameras

• Devices capable of video streaming or audio recording

• iPads and tablets of any size

• GoPro cameras or similar devices

• Any other electronic device with photo, video, and/or recording capabilities

• Selfie sticks – for safety reasons and to avoid obstructing the view of other guests

Mobile phones are permitted inside the venue; however, event organizers may require attendees to switch them off or refrain from taking photos. The use of flash photography is prohibited at various events and performances.

Causing disturbance to other guests through the continued use of electronic devices or mobile phones may result in the ticket holder being removed from the event.

We strongly recommend attending the concert without bringing a camera to avoid any inconvenience.

Each guest is normally allowed to bring a small bag. At some events there may be other rules set by the promotor, so it is always recommended to check our website when purchasing and in the days before the event.

Neither food nor drink can be taken into the arena from outside the building. A range of hot and cold food and drinks are available throughout Unipol Dome.

The following items are not allowed to be brought to events at Unipol Dome.

• Photo camera with detachable camera lens

• Audio and video recording devices

• Noise producing devices

• Flashlights

• Laser pen

• Drone, remote control plane

• Small electric vehicle, electric scooter, Segway, skateboard, etc.

• Posters, flags and banners larger than 30 x 50 cm

• Posters/banners attached to poles

• Food brought with you

• Large backpacks and/or bags

• Folding chair/Camping chair

• Umbrellas

• Selfie sticks

• Bottles, cans and containers

• Animals, with the exception of guide dogs

• Posters, banners and other items with inappropriate language, political, religious or commercial messages or degrading characterization of people and organizations

• Other bans may be imposed by the organizer at certain events. This will then be informed specifically for the individual event. These exceptions are in addition to the points above.

You are responsible for not bringing items that are in violation of the event's regulations. In cases where you bring items that are not permitted, these may be confiscated. In some cases, such items may be stored at the security checkpoint. Please note that this is done at the owner's own risk and responsibility. Unipol Dome is not responsible for the loss or damage to items that are handed in for storage.

Guests are welcome to display banners or signs provided they are not attached to sticks or poles and do not:

• Contain politically motivated, religious or obscene messages.

• Hinder, interfere or impair other guests’ view.

• Cover existing signage.

• Contain any commercial messages.

Smoking is not permitted inside the venue, including the use of electronic cigarettes (e-cigarettes), however you are permitted to smoke in the plaza.

Unipol Dome may decide to implement a pass-out system allowing guests to leave the venue temporarily to smoke and then re-enter. However, this will be determined on an event-by-event basis.

Please make sure to keep your ticket with you at all times, as it may be required both when exiting and when re-entering the venue.

You can buy tickets through official ticketing platforms, via the official website Unipol Dome, or through the event promoter's website. Always purchase tickets from authorized sellers only.

If your tickets are lost, stolen, or damaged, contact the ticketing platform where you purchased them as soon as possible. Provide your order number and proof of payment.

For digital tickets, you may be able to download them again from your account or confirmation email. Reprinting or replacing paper tickets is not always guaranteed and depends on the organizer's and ticket seller's policies.

Contact the ticketing platform from which you purchased the tickets for assistance.

Yes. Many events offer digital tickets with QR codes that can be scanned directly from your smartphone without printing. Availability depends on the event organizer and ticketing platform. Check the access instructions provided during purchase or in your confirmation email.

No. Buying tickets from unauthorized sellers is strongly discouraged. Tickets may be counterfeit, duplicated, already used, or invalid. To avoid scams, always buy through official ticketing channels, the Unipol Dome website, or organizer-authorized sellers.

FanSALE is a secure way to buy and sell tickets secondhand for events sold through Ticketone. It is a marketplace where you enter directly into the event’s purchase flow, which means that tickets bought and sold are always official and the price of tickets is always the same as the original price.

No, it is only when the ticket has been scanned at Unipol Dome that you will know that the ticket is valid.

Event tickets are generally non-refundable, except in cases specified by the event organizer, such as cancellation, postponement, or substantial changes to the event. Refund procedures and deadlines are communicated through official channels.

They may be. Depending on applicable regulations or organizer requirements, tickets can be issued in the attendee's name. In such cases, a valid ID may be requested at entry to verify the ticket holder's identity.

If an event is postponed, tickets generally remain valid for the new date, subject to the organizer's instructions.

If an event is permanently cancelled, refunds may be offered according to the organizer's policies. Details regarding refunds, timing, and procedures will be communicated through official channels. Updates are also published on the official Unipol Dome website.

For named tickets, transfers are usually allowed only through the official name-change procedure provided by the organizer or ticketing platform. Terms, deadlines, and fees (if any) are communicated through official event channels.

Many ticketing platforms also provide official resale services. To avoid fraud or entry issues, use only official resale or transfer channels.

Ticket reservations for guests with disabilities follow procedures established by the event organizer. Usually, a dedicated channel (online form, email address, or customer service contact) is available to request accessible seating or discounted tickets, subject to availability.

Documentation confirming the disability and, where applicable, the need for a companion may be required.

Unipol Dome provides accessible access through Entrances 2 and 4, with dedicated lanes reachable via ramps or elevators. If you need assistance, speak with a staff member outside the venue upon arrival.

Accessible parking spaces are available on every level of the parking facility. Follow the signs upon arrival.

To reserve accessible parking, contact the event organization directly at info@arenamilano.it. Accessible parking spaces are available subject to capacity and dedicated procedures.

Vehicles taller than 2.10 meters (6 ft 11 in) cannot use the parking facilities.

Yes. Guide dogs and assistance dogs are permitted and may accompany guests to accessible seating areas.

Yes. All accessible restrooms are equipped with baby changing stations.

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